Workflow boost for SMEs

By on November 9, 2012

A new workflow tool developed by a South African consultancy offers small businesses the
efficiencies usually enjoyed by large enterprises. A workflow tool that has transformed many
retail operations in South Africa has been made available to small and medium enterprises via the

SME Workflow, developed by Retail Plus, ensures that well-planned structures are adhered to and
that tasks are completed on time. It keeps all stake holders informed of delays in processes, ensures
timely confirmations or conclusions and advises when issues are not being managed.

“It not only saves money, and thus results in higher profit, but also leads to a better customer
experience,” says Ellis Falkof of Retail Plus. “Internet hosting in the Cloud ensures low cost of
ownership and accessibility through any browser on any device. It is highly configurable, allowing
user flexibility and is simple to operate.”

SME workflow has been installed in all Look & Listen branches, streamlining the thousands of special
customer requests they receive nationwide. Their head office buyers have reported a dynamic
improvement in the process, leading to improved customer satisfaction and better managed lead

“There are many repetitive processes which one employs in everyday business, all focused on the
ultimate goal, reducing inefficiencies contributing to increased profit,” says Falkof. “SME Workflow
can manage tasks that small most business cannot afford to automate; repair and guarantee
management, disciplinary process, stock orders, consignment management, special customer
requests, sales prospecting, credit applications and many more.”

“The simple manipulation of assignees, timelines, escalations, reminders, task content and
document generation is managed by the client,” says Falkof. “This process does not need skilled IT
staff, it ensures control and flexibility.

“If a process can be documented, it can be automated.”



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